FAQ & Site Info
Terms of ServicePLEASE READ THESE TERMS & POLICIES VERY CAREFULLY...
ORDERING, SHIPPING & LOCAL PICKUP
FAST & FREE DOMESTIC SHIPPING! (For all in-store orders online)
I offer Fast & Free Shipping on all my fine jewelry inventory. Plus, I also offer a (Free, 2-Day Shipping) Promo on eligible items! Just look for (Free, 2-Day Shipping) in the item's 'Description Heading' for eligibility. This Promo applies only to domestically shipped orders within the Contiguous United States.
SINGLE & BULK ORDERS WITHIN THE US-
Enjoy fast & free shipping on every order (1-3 items) within the US.
Bulk orders & shipping must be kept a half pound or under for free shipping eligibility. Applies only to domestically shipped orders with the Contiguous United States.
Shipping Methods (United Kingdom, Australia, Alaska, Hawaii & Canada):
-Free Standard Shipping on 1-item per order.
-$20 Flat Shipping for single orders containing 2-3 items. More than 3 items placed for a single order will require an additional $20 per 1-3 additional items for a single order. For example, 4 items placed in a single order will require $40 shipping cost, 7 items... $60, and so forth.
Shipping weigh limit is: 2 lbs. max. Domestically and Internationally.
All Other Countries:
Not eligible for shipping.
All international customers are required to pay any applicable custom fees, duties, or taxes that their country requires upon entry of the goods. These fees are not charged by me, and therefore, cannot be refunded by me. If parcels are refused, original and return shipping expenses will be charged to your original form of payment.
I currently do not ship to Nigeria, and a few other countries. If we are unable to ship to your country with full insurance we will notify you about this issue.
Most items will be shipped within 3-5 business days. Custom made orders, and items that need to be resized, will take about 5-14 days to ship. Some custom made orders, including Hidalgo rings of sizes other than 6.5 will take 4-8 weeks to ship.
If you need an item by a specific date please notify me. I will do all I can to meet your deadline.
Shipping to an address different than the billing address may delay your order. So please notify your credit card company before making a payment for an item that is being shipped to a different address than your billing address.
For your security, most orders will require signature upon delivery. Please be sure that an adult authorized to sign for your packages is available to sign for the package.
PAYMENTS WITH PAYPAL-
For PayPal purchases, I can only ship to the address confirmed on your PayPal account.
ORDERING & PICKUP OPTIONS-
LOCAL PICKUP OPTIONS ARE AVAILABLE ON ELIGIBLE ITEMS SOLD IN-STORE ONLINE...
ALL ITEMS SOLD IN LOCAL MARKETPLACES ONLINE ARE ALWAYS ELIGIBLE FOR PICKUP.
Some benefits may still apply when purchasing from another marketplace online. These are...
-100% Safe & Secure Transactions with Bank Level Encryption & Security!
-Free, 1-Year Warranty Service Plan on most items (Other items may offer variable, extended free warranty plans)
-Fast & Free Shipping to the facility for orders placed for pickup.
If you decide to place an eligible order for pickup, please allow 3-5 business days for shipment to come in. Once your order arrives and is ready for pickup, you will be notified immediately.
ALL jewelry inventory has been Quality Inspected & Passed by the 'American Jewelry Laboratories'.
EASY RETURNS FOR ALL ELIGIBLE ORDERS PLACED IN-STORE ONLY-
If for any reason you are not satisfied with your purchase, you may return the unused item in its original condition within 14 days.
All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
Products that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
Diamonds and other items that included a Diamond Certificate must be returned with the original Certificate. If the certificate is not included we must deduct $300 per certificate, from the amount being refunded.
NON-REFUNDABLE, NON-RETURNABLE AND NON-CANCELLABLE ITEMS-
-Appraisals are non-refundable.
-Gift Cards are not returnable.
-Engraved items and Clearance items are not refundable.
-Design-your-own and custom made orders are not refundable, and non-cancellable.
-Contoured wedding bands are not returnable. If you are unsure if a contoured wedding band will match your ring please ask us for assistance or for a refundable sample ring to be shipped to you.
-Orders place for pickup.
PACKAGING AND RETURN COSTS-
Packages must be received at our office within 30 days of the original shipment.
Although we do offer free shipping, we do incur the cost of shipping for every order. Therefore, we do not refund our shipping cost.
THE RETURN PROCESS-
Our simple return policy makes it very easy to return an item. Simply follow the instructions below:
1. Return Authorization Number (RMA): email me at firstname.lastname@example.org or call me at 1-877-219-4455 to let me know that you would like to return your item. I will give you an RMA number. Write the RMA number in the original invoice that I have sent you. Returns will not be accepted without this number.
2. Package Your Return: Safely package the item you are returning, and include all original packaging, the invoice, and collateral material. For security reasons do not write jewelry on the box. Return shipping costs are paid by the customer.
3. Insure your Package: Insuring your package is extremely important. Please also make sure to get a tracking confirmation for your order.
4. Refund: Upon receiving the package, our quality assurance team will review the item. Upon their approval we will issue a refund within 7 business days in the original payment method, except for wire transfers, which will be refunded with a business check.
Please follow the return instructions exactly as specified to prevent failure of refunding your order. I will refuse receipt of improperly packaged and/or uninsured packages. I will not be responsible for losses or damages during return shipment.
Enjoy a Free, 1-Year Warranty Service Plan on most orders. Other ordering benefits may include a free, extended warranty option. All warranties become valid at the time of your purchase. All purchases made under warranty must be returned to me for services & repairs in order for the warranty to be kept valid. You will be responsible for all other service and repair costs if you decide to take your jewelry to have serviced by another place. If you do take your jewelry to another place to have serviced or repaired, your free warranty period will become invalid. Also, in order for the warranty to remain valid you must keep your jewelry during the period of the warranty plan. Remember... if for any reason you decide to have your jewelry serviced under warranty during the 14-day return trial, the trial period will become invalid and you will not be able to return your jewelry during the trial period. If you placed an order for local pickup and you wish to have your jewelry serviced or repaired, you will need to contact me regarding drop-off for services and repairs during the warranty plan. All warranty plans do not cover silver jewelry unless it contains diamonds.
If you have any questions and want to know more about warranty information please contact me at 1-877-219-4455 and I will be glad to assist you.
What personal information do I collect from the people that visit My store, blog, website or app?
When ordering or registering on My site, as appropriate, you may be asked to enter your name, email address, mailing address, credit card information or other details to help you with your experience.
When do I collect information?
I collect information from you when you place an order, subscribe to a newsletter, fill out a form, Open a Support Ticket or enter information on our site.
Provide Me with feedback on our products or services
How do I use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To allow Me to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• To follow up with them after correspondence (live chat, email or phone inquiries)
How do I protect your information?
My website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to My site as safe as possible.
I use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
I implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do I use 'cookies'?
• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It won't affect the user's experience that make your site experience more efficient and may not function properly.
However, you will still be able to place orders .
I do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Occasionally, at my discretion, I may include or offer third-party products or services on my website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, I seek to protect the integrity of my site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
Sometimes I use Google AdSense Advertising on some of my websites, blogs, etc.
I have implemented the following:
• Google Display Network Impression Reporting
• Demographics and Interests Reporting
I, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Can change your personal information:
• By calling me
• By logging in to your account
• By messaging me on Facebook, emailing me or by sending me a support ticket
How does my site handle Do Not Track signals?
I honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does my site allow third-party behavioral tracking?
It's also important to note that we allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
I do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices I will take the following responsive action, should a data breach occur:
I will notify you via email
• Within 1 business day
I also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
I collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
To be in accordance with CANSPAM, I agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email me at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.
I use professional-looking stock photos to display my jewelry inventory for online transactions, collection displays, contact images and so forth.
CONTACT & MESSAGING:
Find Me On Facebook: www.facebook.com/tjbmarketusa
Call Me: 1-877-219-4455
Email Me: email@example.com
Timothy Boston-TJB Jewelry Market
5031 NE Chouteau TRFY
Kansas City, MO. 64119
TJB Jewelry Market is my business branch of TJB Market USA.